Your Routine, Restocked

Use code STOCKUP20 at cart for 20% off and restock the products you already know work for your skin. Because good skincare only works when you keep using it. Ends Sunday. T&Cs apply.

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FAQs

Our askINKEY digital skincare advisors are experts with deep product knowledge, here to answer your most asked questions and make skincare as simple as possible.

When it comes to choosing the essential skincare products you need, this can vary depending on your skin type, concerns and personal preferences. Not all routines need to consist of multiple skincare products and often simple is best, with a cleanser, moisturiser and sunscreen a solid foundation to begin with. If you're unsure of what to choose, you can try our Skincare Quiz that creates a routine that’s personalised to you in only 2 minutes!
The key ingredients to look for in skincare products can vary depending on the concerns you wish to treat. If you are breakout prone, you may want to find a product that contains Salicylic Acid or if you want to target hyperpigmentation, Tranexamic Acid may be helpful for you! With lots of skincare products to choose from, we know it can be confusing, that's why our askINKEY team are on hand to help narrow down which ingredients to look for!
In most cases, yes! However some skincare products contain active ingredients that, if layered together, can cause irritation on the skin. Ideally you want to avoid layering exfoliating, retinol based or vitamin c skincare products with each other as these can lead to irritation if used at the same time. For further guidance on what skincare products to not mix together, definitely check out our blog post!
With some skincare products you can see results almost immediately however consistency really is key to seeing results from your routine. Depending on the concerns you wish to treat, some results can take 4-6 weeks and others can take months to even a year or so! If you are treating dryness or dehyration you can begin to see results after a few weeks, for breakouts usually 6-12 weeks and for hyperpigmentation or signs of ageing this often takes several months. Be patient and stick with it, results will come over time and if you ever need further support on your journey, askINKEY are only ever a message away!

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