MY BALM IS TOO HARD TO SQUEEZE – WHAT DO I DO?

It’s normal. This formula reacts to temperature. If it’s too solid, run the tube under warm water for 30–60 seconds to soften it.

MY BALM IS TOO RUNNY – IS THAT OKAY?

Yes. Balms can soften in warmer temps. Shake it well before use. If it’s still too liquid, pop it in the fridge for 15–30 minutes and store it in a cool place.

Person holding hands over face with text about skincare product benefits

Close-up of a person's eye with text about makeup removal and SPF, sourced from a consumer study.

How to layer Oat cleansing Balm in your routine

Key claims from recent clinical trial of customers using Oat balm

Image of customer Before and immediately after using Oat Cleansing Balm

50ml and 150ml bottle of Oat Cleansing Balm, showing how many uses in each

Model applying Oat Cleansing Balm to her face

Model squeezing Oat Cleansing Balm into his fingers

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Skin /
Cleansers /
Oat Cleansing Balm Duo

Oat Cleansing Balm Duo

Name: Oat Cleansing Balm Duo
Brand: The INKEY List UK
SKU: BUNTILUK103
Price: 22.80 GBP
Availability: InStock
Rating: 4.2 (2017 reviews)

Gently melts away makeup & SPF in one swipe

4.2

Rated 4.2 out of 5 stars

4.2 Stars (2,017 Reviews)

£22.80 ~~£24.00~~ / 2 full-size products

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Worth 110 Points

What you get: A game-changing cleansing balm that melts away makeup, SPF, and grime - leaving skin clean, soft, and nourished.

Why it works: 3% Oat Kernel Oil is packed with ceramides and omega 3 & 6 to lift away impurities without stripping. 1% Colloidal Oatmeal soothes irritation and calms redness.

How it feels: A rich and nourishing balm that glides on skin like butter.

When to use: AM & PM. If you love a double cleanse - use this oat cleanser as your first.

This duo includes: 2x Oat Cleansing Balms (150ml)

Targets:

Dehydrated skin
Dry skin
Redness

How to Use

Use AM and PM. Massage a raspberry-sized amount onto dry skin. Add warm water to emulsify, then rinse.

Follow with

Hydrator → treatments → moisturiser.

Finish with SPF in your AM routine.

INKEY Tip

Need a hydration hit? Leave on for 10 mins as a nourishing face mask. Also great as your first step in a double cleanse.

Heads up

When adding new products to your skincare routine, we always recommend patch testing. Learn more here.

Storage

Balm melts into oil on contact with skin—but can also melt in heat. Store in a cool, dry place (15–25°C). Keep out of direct sunlight. Avoid eyes. For external use only. Keep out of reach of children.

Key Claims

95%

agree it instantly removed make-up and SPF*

95%

agreed skin felt instantly hydrated, softer and smoother after first use*

Clinically proven to cleanse without drying the skin*
Clinically proven to be suitable for dry and sensitive skin*

*4-week independent consumer study of 22 people under dermatological & ophthalmological control

Ingredients

3% Oat Kernel Oil: Gently dissolves makeup and SPF while supporting skin’s moisture barrier. Hydrates as it cleanses.
1% Colloidal Oatmeal: Soothes irritation. Calms visible redness.

Our Oat Cleansing Balm contains nuts or ingredients derived from nuts, if you require any further details on this product please reach out to our askINKEY team for support!

Prunus Amygdalus Dulcis (Sweet Almond) Oil, Cetearyl Alcohol, PEG-6 Caprylic/Capric Glycerides, Candelilla Cera (Cire de candelilla), Avena Sativa (Oat) Kernel Oil, Sorbitan Stearate, Silica, Tribehenin, PEG-60 Almond Glycerides, Avena Sativa (Oat) Kernel Flour, Aqua (Water/Eau), Phenoxyethanol, Benzyl Alcohol, Lecithin, 1,2-Hexanediol, Tocopherol, Ascorbyl Palmitate, Biosaccharide Gum-4, Helianthus Annuus (Sunflower) Seed Oil.

FAQs

CAN I USE THIS IN A DOUBLE CLEANSE? Yes. Oat Cleansing Balm goes first—it's oil-based and melts away SPF and makeup. Follow with a gel or water-based such as Fulvic Acid Cleanser or Salicylic Acid Cleanser to remove any leftover residue.

DO I NEED A SECOND CLEANSER AFTER THIS? Nope. You can use it solo or follow with another cleanser if you like. Works for both AM and PM.

IS THIS SUITABLE FOR SENSITIVE SKIN? Yes. Colloidal Oatmeal helps calm irritation and reduce redness—ideal for sensitive skin types. Read more about sensitive skin >

IS IT GOOD FOR DRY SKIN? Definitely. This formula is made with dry, delicate skin in mind.

CAN I USE THIS IF I HAVE OILY SKIN? Yes, but it’s designed for dry/sensitive skin. If your skin’s oily and sensitive, you can rotate it with something like our Salicylic Acid Cleanser.

CAN THIS BE USED IF I HAVE ROSACEA OR ECZEMA? It can help, but always patch test first. Apply to your inner arm and wait 24–48 hours to check for a reaction.

CAN I USE IT AS A MASK? Yes. Apply during your second cleanse and leave on for 10 minutes before rinsing. Use 1–2 times a week for an extra hydration boost.

MY BALM IS TOO HARD TO SQUEEZE – WHAT DO I DO? It’s normal. This formula reacts to temperature. If it’s too solid, run the tube under warm water for 30–60 seconds to soften it.

MY BALM IS TOO RUNNY – IS THAT OKAY? Yes. Balms can soften in warmer temps. Shake it well before use. If it’s still too liquid, pop it in the fridge for 15–30 minutes and store it in a cool place.

WHAT'S THE % OF OAT KERNEL OIL? 3%

WHAT'S THE % OF COLLOIDAL OATMEAL? 1%

HOW LONG TO SEE RESULTS? Give it up to six weeks. Skin takes time to renew. Stay consistent, but don’t overdo it—more isn’t better and can lead to sensitivity.

IS THIS PRODUCT VEGAN? Yes! This product contains no animal derivatives and is now certified by The Vegan Society.

WHAT IS THE PH OF THIS PRODUCT? This product does not have a PH level as it is waterless

IS THIS SAFE FOR THOSE WHO ARE PREGNANT OR BREASTFEEDING? Yes! You can safely use it when pregnant or breastfeeding. Your guide to pregnancy safe skincare >

CAN I USE WITH MEDICATION? Consult your doctor to be sure.

No BS Skincare

Skincare can be confusing.

So we cut the BS, and get straight to the point. We simplify the INCI list - commonly known as the ingredients list, that every skincare product has. That’s also where we get our name from. We’re The INKEY List - here to help you get better skin with real knowledge and formulas that deliver. No BS. No hype. Just effective, science-backed skincare that does what it says it will. We show you what your skin needs, not what’s trending. Whether you’re new to skincare or have a solid routine, we’ve always got your back with innovation, education and clinically-proven results.

All at a price that makes sense.

INKEY. No BS, just better skin.

We are B CORP. Our products are formulated with responsibly sourced ingredients, and packaged with 100% recyclable materials. Skin needs love, but so does our planet.

Carbon Net-Zero. All our emissions are offset annually through planet friendly projects with a focus on education.

Approved under the Cruelty Free International Leaping Bunny programme.

100% of our packaging is recyclable. Learn how to recycle your INKEY List products.

Certified by The Vegan Society

This product is;

Dermalogically tested

Clinically tested

Ophthalmologically tested

Fragrance-free

Gluten-free

Pregnancy & Breastfeeding safe

Awards & Features

The cleanser that broke the internet - melt your day away, for just £12.

Sensitive-skin friendly. Makeup-melting. Barrier-loving. There’s a reason this creamy balm has 4000+ five-star reviews -i t actually does what it says. Gently cleanses without stripping or breaking the bank. Skin feels soft, not tight.

Melts makeup & SPF
Soothes + strengthens
Non-stripping, creamy balm texture
Doesn’t cost you £50..

Delivery info

Last order dates for Christmas delivery

Order by 8pm December 19th (Express)

Standard tracked delivery (Evri)

£3.99
FREE on orders over £30
(2-5 working days*)

Express tracked delivery (Evri)

£5.95 or FREE on orders £50+
(Up to 2 working days if ordered before 8pm, excluding weekends*)

*Find out more about delivery options and delivery area restrictions here.

Track the status of your parcel with
our trusted couriers

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"The products helped me sooooo much! I am so happy I found something that’s very light and doesn’t break my face out more."

Selly
"My combination, easily irritated (reactive) and sensitive skin adores this product. It is so soothing and relieves a lot of the redness, itching, and dry/ flakiness. I genuinely look forward to coming home to use this product."

Alessandra
"The Oat Cleansing Balm has been my saviour! Any other makeup removers strip my skin making my eczema flare. When my eczema is more calm I use the PHA toner too which is great."

Kirsten

4.2

Rated 4.2 out of 5 stars

Based on 2,017 reviews

Total 5 star reviews: 1.2k Total 4 star reviews: 409 Total 3 star reviews: 134 Total 2 star reviews: 92 Total 1 star reviews: 147

Reviews Summary

Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft, clean, and moisturized. Many appreciate its gentle formula that doesn't strip or irritate sensitive skin, making it ideal for double cleansing routines. Users particularly praise its ability to remove waterproof makeup and mascara without harsh rubbing. The thick, creamy texture melts into skin smoothly, though some find it slightly grainy from oat particles. Common complaints focus on the tube packaging being difficult to squeeze and the formula separating over time, creating oil leakage. While most find it hydrating and non-drying, some users need to follow with a second cleanser to remove residue completely.

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2,017 reviews

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pennie a.
Verified Buyer
Reviewing
Oat Cleansing Balm Duo
I do not recommend this product
Age Range 55 - 64
Skin Type Normal
Skin Concerns Fine Lines and Wrinkles, Plumping, Texture
Have you purchased an INKEY List product before? Yes
How long have you used this product for? 1-3 weeks
Sensitive Skin Friendly? Yes
Rated 2 out of 5 stars
4 days ago
Unusual face wash
This product doesn’t go on like a face wash. It literally is a balm. Maybe I’m not using it the correct way, but def doesn’t feel like a cleanser.
Was this helpful?
Susan H. D.
Verified Buyer
Reviewing
Mini Oat Cleansing Balm - 50ml
I recommend this product
Age Range 65+
Skin Type Dry
Skin Concerns Dryness, Fine Lines and Wrinkles
Have you purchased an INKEY List product before? Yes
How long have you used this product for? 3 months +
Sensitive Skin Friendly? Yes
Rated 5 out of 5 stars
5 days ago
Mini oat cleansing balm
Very nice for travel. This removes make up,even waterproof mascara. My skin feels super soft and moist after using the oat cleansing balm. I love this product.
Was this helpful?
Tash F.
Verified Reviewer
Reviewing
Oat Cleansing Balm - 150ml
I do not recommend this product
Age Range 18 - 24
Skin Type Sensitive
Skin Concerns Dryness, Redness, Dehydration
Have you purchased an INKEY List product before? No
How long have you used this product for? 1 month - 3 months
Sensitive Skin Suitability Not suitable for my sensitive skin
Rated 1 out of 5 stars
1 week ago
Not safe for sensitive skin
I used this for a while as I didn’t want to give up on it after one week of use but this stuff has flared my face up so badly and really worry that this product should not be out here as something is definitely not right. If you have any kind of eczema or sensitive skin then avoid this product, my skin has been so painful for the last month and I’m now truly concerned about other people buying stuff from this brand.
Was this helpful?
IU
INKEY UK
2 hours ago
Thank you so much for taking the time to share your honest feedback about our Oat Cleansing Balm, Tash.

We're truly sorry to hear about your experience with our product and that this has caused such distress to your skin - this is absolutely not the experience we want any of our customers to have.

We take your experience with sensitive skin and eczema very seriously, and we genuinely appreciate you sharing these important details about how the product affected you.

We'd love for you to reach out to our askINKEY Team, as we would greatly appreciate the opportunity to understand your experience further and explore how we can support you during this difficult time 🖤

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How to Use

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No BS Skincare

Awards & Features

The cleanser that broke the internet - melt your day away, for just £12.

Delivery info

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