MY BALM IS TOO HARD TO SQUEEZE – WHAT DO I DO?

It’s normal. This formula reacts to temperature. If it’s too solid, run the tube under warm water for 30–60 seconds to soften it.

MY BALM IS TOO RUNNY – IS THAT OKAY?

Yes. Balms can soften in warmer temps. Shake it well before use. If it’s still too liquid, pop it in the fridge for 15–30 minutes and store it in a cool place.

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Close-up of a person's eye with text about makeup removal and SPF, sourced from a consumer study.

How to layer Oat cleansing Balm in your routine

Key claims from recent clinical trial of customers using Oat balm

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50ml and 150ml bottle of Oat Cleansing Balm, showing how many uses in each

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Skin /
Cleansers /
Oat Cleansing Balm Duo

Oat Cleansing Balm Duo

Name: Oat Cleansing Balm Duo
Brand: The INKEY List UK
SKU: BUNTILUK103
Price: 22.80 GBP
Availability: InStock
Rating: 4.2 (2006 reviews)

Gently melts away makeup & SPF in one swipe

4.2

Rated 4.2 out of 5 stars

4.2 Stars (2,006 Reviews)

£22.80 ~~£24.00~~ / 2 full-size products

£1 from every bundle purchased is donated to the INKEY Impact Fund this month

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Worth 110 Points

What you get: A game-changing cleansing balm that melts away makeup, SPF, and grime - leaving skin clean, soft, and nourished.

Why it works: 3% Oat Kernel Oil is packed with ceramides and omega 3 & 6 to lift away impurities without stripping. 1% Colloidal Oatmeal soothes irritation and calms redness.

How it feels: A rich and nourishing balm that glides on skin like butter.

When to use: AM & PM. If you love a double cleanse - use this oat cleanser as your first.

This duo includes: 2x Oat Cleansing Balms (150ml)

Targets:

Dehydrated skin
Dry skin
Redness

How to Use

Use AM and PM. Massage a raspberry-sized amount onto dry skin. Add warm water to emulsify, then rinse.

Follow with

Hydrator → treatments → moisturiser.

Finish with SPF in your AM routine.

INKEY Tip

Need a hydration hit? Leave on for 10 mins as a nourishing face mask. Also great as your first step in a double cleanse.

Heads up

When adding new products to your skincare routine, we always recommend patch testing. Learn more here.

Storage

Balm melts into oil on contact with skin—but can also melt in heat. Store in a cool, dry place (15–25°C). Keep out of direct sunlight. Avoid eyes. For external use only. Keep out of reach of children.

Key Claims

95%

agree it instantly removed make-up and SPF*

95%

agreed skin felt instantly hydrated, softer and smoother after first use*

Clinically proven to cleanse without drying the skin*
Clinically proven to be suitable for dry and sensitive skin*

*4-week independent consumer study of 22 people under dermatological & ophthalmological control

Ingredients

3% Oat Kernel Oil: Gently dissolves makeup and SPF while supporting skin’s moisture barrier. Hydrates as it cleanses.
1% Colloidal Oatmeal: Soothes irritation. Calms visible redness.

Our Oat Cleansing Balm contains nuts or ingredients derived from nuts, if you require any further details on this product please reach out to our askINKEY team for support!

Prunus Amygdalus Dulcis (Sweet Almond) Oil, Cetearyl Alcohol, PEG-6 Caprylic/Capric Glycerides, Candelilla Cera (Cire de candelilla), Avena Sativa (Oat) Kernel Oil, Sorbitan Stearate, Silica, Tribehenin, PEG-60 Almond Glycerides, Avena Sativa (Oat) Kernel Flour, Aqua (Water/Eau), Phenoxyethanol, Benzyl Alcohol, Lecithin, 1,2-Hexanediol, Tocopherol, Ascorbyl Palmitate, Biosaccharide Gum-4, Helianthus Annuus (Sunflower) Seed Oil.

FAQs

CAN I USE THIS IN A DOUBLE CLEANSE? Yes. Oat Cleansing Balm goes first—it's oil-based and melts away SPF and makeup. Follow with a gel or water-based such as Fulvic Acid Cleanser or Salicylic Acid Cleanser to remove any leftover residue.

DO I NEED A SECOND CLEANSER AFTER THIS? Nope. You can use it solo or follow with another cleanser if you like. Works for both AM and PM.

IS THIS SUITABLE FOR SENSITIVE SKIN? Yes. Colloidal Oatmeal helps calm irritation and reduce redness—ideal for sensitive skin types. Read more about sensitive skin >

IS IT GOOD FOR DRY SKIN? Definitely. This formula is made with dry, delicate skin in mind.

CAN I USE THIS IF I HAVE OILY SKIN? Yes, but it’s designed for dry/sensitive skin. If your skin’s oily and sensitive, you can rotate it with something like our Salicylic Acid Cleanser.

CAN THIS BE USED IF I HAVE ROSACEA OR ECZEMA? It can help, but always patch test first. Apply to your inner arm and wait 24–48 hours to check for a reaction.

CAN I USE IT AS A MASK? Yes. Apply during your second cleanse and leave on for 10 minutes before rinsing. Use 1–2 times a week for an extra hydration boost.

MY BALM IS TOO HARD TO SQUEEZE – WHAT DO I DO? It’s normal. This formula reacts to temperature. If it’s too solid, run the tube under warm water for 30–60 seconds to soften it.

MY BALM IS TOO RUNNY – IS THAT OKAY? Yes. Balms can soften in warmer temps. Shake it well before use. If it’s still too liquid, pop it in the fridge for 15–30 minutes and store it in a cool place.

WHAT'S THE % OF OAT KERNEL OIL? 3%

WHAT'S THE % OF COLLOIDAL OATMEAL? 1%

HOW LONG TO SEE RESULTS? Give it up to six weeks. Skin takes time to renew. Stay consistent, but don’t overdo it—more isn’t better and can lead to sensitivity.

IS THIS PRODUCT VEGAN? Yes! This product contains no animal derivatives and is now certified by The Vegan Society.

WHAT IS THE PH OF THIS PRODUCT? This product does not have a PH level as it is waterless

IS THIS SAFE FOR THOSE WHO ARE PREGNANT OR BREASTFEEDING? Yes! You can safely use it when pregnant or breastfeeding. Your guide to pregnancy safe skincare >

CAN I USE WITH MEDICATION? Consult your doctor to be sure.

No BS Skincare

Skincare can be confusing.

So we cut the BS, and get straight to the point. We simplify the INCI list - commonly known as the ingredients list, that every skincare product has. That’s also where we get our name from. We’re The INKEY List - here to help you get better skin with real knowledge and formulas that deliver. No BS. No hype. Just effective, science-backed skincare that does what it says it will. We show you what your skin needs, not what’s trending. Whether you’re new to skincare or have a solid routine, we’ve always got your back with innovation, education and clinically-proven results.

All at a price that makes sense.

INKEY. No BS, just better skin.

We are B CORP. Our products are formulated with responsibly sourced ingredients, and packaged with 100% recyclable materials. Skin needs love, but so does our planet.

Carbon Net-Zero. All our emissions are offset annually through planet friendly projects with a focus on education.

Approved under the Cruelty Free International Leaping Bunny programme.

100% of our packaging is recyclable. Learn how to recycle your INKEY List products.

Certified by The Vegan Society

This product is;

Dermalogically tested

Clinically tested

Ophthalmologically tested

Fragrance-free

Gluten-free

Pregnancy & Breastfeeding safe

Awards & Features

The cleanser that broke the internet - melt your day away, for just £12.

Sensitive-skin friendly. Makeup-melting. Barrier-loving. There’s a reason this creamy balm has 4000+ five-star reviews -i t actually does what it says. Gently cleanses without stripping or breaking the bank. Skin feels soft, not tight.

Melts makeup & SPF
Soothes + strengthens
Non-stripping, creamy balm texture
Doesn’t cost you £50..

Delivery info

Last order dates for Christmas delivery

Order by 8pm December 17th (Standard)
or December 21st (Express)

Standard tracked delivery (Evri)

FREE on all orders
(2-5 working days*)

*Find out more about delivery options and delivery area restrictions here.

Track the status of your parcel with
our trusted couriers

Still not sure?

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"The products helped me sooooo much! I am so happy I found something that’s very light and doesn’t break my face out more."

Selly
"My combination, easily irritated (reactive) and sensitive skin adores this product. It is so soothing and relieves a lot of the redness, itching, and dry/ flakiness. I genuinely look forward to coming home to use this product."

Alessandra
"The Oat Cleansing Balm has been my saviour! Any other makeup removers strip my skin making my eczema flare. When my eczema is more calm I use the PHA toner too which is great."

Kirsten

4.2

Rated 4.2 out of 5 stars

Based on 2,006 reviews

Total 5 star reviews: 1.2k Total 4 star reviews: 409 Total 3 star reviews: 134 Total 2 star reviews: 90 Total 1 star reviews: 146

Reviews Summary

Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft, clean, and moisturized. Many appreciate its gentle formula that doesn't strip or irritate sensitive skin, making it ideal for double cleansing routines. Users particularly praise its ability to remove waterproof makeup and mascara without harsh rubbing. The thick, creamy texture melts into skin smoothly, though some find it slightly grainy from oat particles. Common complaints focus on the tube packaging being difficult to squeeze and the formula separating over time, creating oil leakage. While most find it hydrating and non-drying, some users need to follow with a second cleanser to remove residue completely.

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2,006 reviews

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Janette M.
Verified Buyer
Reviewing
Oat Cleansing Balm - 150ml
I recommend this product
Age Range 55 - 64
Skin Type Combination
Skin Concerns Fine Lines and Wrinkles, Dehydration, Oiliness, Plumping
Have you purchased an INKEY List product before? Yes
How long have you used this product for? 3 months +
Sensitive Skin Suitability Suitable for my sensitive skin
Rated 4 out of 5 stars
Yesterday
Excellent Cleanser
Such a great cleanser, leaves my skin feeling soft and supple and removes all traces of makeup , the only issue is that it separates in the tube a little and is difficult to mic together
Was this helpful?
Emily K.
Verified Buyer
Reviewing
Oat Cleansing Balm - 150ml
I recommend this product
Age Range 25 - 34
Skin Concerns Under Eye Circles
Have you purchased an INKEY List product before? Yes
How long have you used this product for? 1-3 weeks
Sensitive Skin Friendly? Yes
Rated 4 out of 5 stars
Yesterday
Yummy
Yummy
Was this helpful?
Hatti
Reviewing
FREE Oat Cleansing Balm - 150ml
I recommend this product
Rated 5 out of 5 stars
2 days ago
5 Stars
Amazing cleanser with gentle exfoliation - removes all make up effortlessly and feels so nice afterwards!
Was this helpful?

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How to Use

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No BS Skincare

Awards & Features

The cleanser that broke the internet - melt your day away, for just £12.

Delivery info

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Hyaluronic Acid Serum - 30ml

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