Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft and hydrated. Many reviews mention its gentle, non-stripping formula works well for sensitive skin. While most praise its makeup-removing abilities, some note a slightly grainy texture and residue. Frequent comments address its effectiveness in double cleansing routines. Reviews indicate the thick consistency can be challenging to dispense, especially when the tube is nearly empty. Users particularly appreciate its moisturizing properties, though some find it too heavy for their preferences.