Customers say this cleansing balm effectively removes makeup and daily grime while leaving skin feeling soft and moisturized. Many reviews mention its gentle yet thorough cleansing action, particularly appreciating how it removes waterproof makeup without drying the skin. Common feedback includes praise for its soothing texture and effectiveness in double-cleansing routines. While most find it hydrating, some note issues with a grainy texture in recent batches. Several users mention challenges with the packaging, finding it difficult to squeeze out the last portion of product from the tube.