FREE UK Standard Delivery on ALL orders over £30

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Subscription FAQ

Amending or cancelling your subscription

How can I amend or cancel my subscription?

Yes, you can amend or cancel your subscription yourself in your subscription account. Log into your account here

How many months am I committed to?

At least 1 month from date of purchase. However you can cancel or amend your subscription.

Can I delay a month?

Yes, you can amend your recurring delivery date yourself in your subscription account.

When is payment taken?

Payment will be taken on your first subscription purchase and then recurring payments on the same date of the month (or every 2 months) thereafter.

I want to start a subscription but one or more of the products I want is out of stock, can I add it later?

Yes, you can add more products to your subscription in your subscription account once the products are back in stock.

My box has arrived with products missing?

We’re sorry this has happened; this could be that one of the products in your subscription is out of stock at the moment. We will communicate to you when this product comes into stock will send you the product(s) free of charge. Contact help@theinkeylist.com if you have any questions regarding missing products.

There is an issue with my products or I have had the incorrect products arrive in my subscription, what do I do?

We are sorry hear that! Please contact the team at help@theinkeylist.com and we will be happy to help.

Can I combine Skin & Hair products in my subscription?

Yes

Delivery

How do I change my address?

Yes, you can amend your address yourself in your subscription account up to 2 days before your subscription is due to be shipped. If you have any questions regarding an address of an order already shipped please contact us help@theinkeylist.com

Where is my order?

Please check your order confirmation email. This will tell you how long your order should take. You will receive a tracking reference which you can use to monitor the delivery. Any issues please contact help@theinkeylist.com

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Please email customer service at help@theinkeylist.com and they will be able to help with the issue.

My tracking number isn’t working, what shall I do?

Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact help@theinkeylist.com with your name and order number.

My subscription still hasn't been shipped and I haven’t received a refund, what shall I do?

Please contact help@theinkeylist.com with your name and order number.

I placed my subscription order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?

Please refer to your tracking details and if you need further help, email our customer service team on help@theinkeylist.com

I have changed my mind, can I return my subscription and receive a refund?

Currently we are unable to accept returns, however please contact help@theinkeylist.com and the team will advise you on next steps. Please see more information regarding your consumer rights here

Terms & Conditions

  • To qualify for 15% off your subscription, the minimum order value must be £40 at point of purchase and for future subscription box amends.
  • Maximum order value for subscription is £200.
  • Gift cards or discount codes cannot be used in conjunction with subscription boxes.
  • See our standard terms & conditions here
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